Annual Report of the Postmaster General Hearing Before the Committee On Govern
Annual Report of the Postmaster General Hearing Before the Committee On Govern
United States Congress Senate Committee On Gove
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But this is diminishing. Citibank, which is spearheading the shift to electronic banking, reports 125, 000 new electronic subscribers in 1995. As customers grow accustomed to the new ways, we'll see exponential growth in this critical area of direct competition. Last week, I read in the paper where a newspaper publisher said the job of the Postal Service is to deliver mail that exists and not to generate more. I disagree. Growth is the key to continued improvement in service quality and price c...ontrol. New business brings in new revenue. That helps to keep prices low and competitive, and provides money to invest in better service quality and performance. Growing mail volumes are the foundation that supports the Nation's ever-expand- ing universal delivery network. Our job is to make the mail the best value in the communications industry and to let people know it. We're working hard to continue the improvements in our service and financial performance. This morning I want to update you on our progress in five key areas, steps we're taking to, invest in our infrastructure, support our people, improve the way we do business, bring new products to market, and introduce legislative change.
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