Caseload Management Department of Public Health And Human Services : Performance Audit 2004

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Caseload Management Department of Public Health And Human Services : Performance Audit 2004
Montana. Legislature. Legislative Audit Division
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Case closure criteria are spelled out in federal regulations, program policies, or a combination of both.
For example, federal regulations have established 12 conditions dictating when child support enforcement cases must be closed. To ensure staff and management fully understand when cases should be closed, all 12 conditions are defined in CSED policies. Caseworkers are also required to periodically review their caseloads and close any cases that meet one or more of the criteria. Additionally,
... performance appraisals for CSED caseworkers include their ability to close cases in a timely manner. We noted PAB, DD, and VR also Page 18 Management Assesses Needs and Addresses Potential Problems Chapter III - Effective Caseload Management Systems Have Common Characteristics have documented case closure criteria spelled out and the criteria are being followed.
The role of management is to create effective operating environments for programs by establishing objectives, strategies, and policies and procedures.


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