Choice Over Uncertainty And Ambiguity in Technical Problem Solving
Choice Over Uncertainty And Ambiguity in Technical Problem Solving
Stephan Schrader
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In general, the proposed framework suggests that research on the management of technology would benefit from studying the cognitive processes, esf)ecially the problem framing processes, involved in technical problem solving. Recent work (Gash and Orlikowski 1991; Orlikowski 1991; Dougherty 1992) indicates that such research might require a more involved, case-study oriented methodology than is typical of the mainstream research on the management of technology. The richness of the problem appear...s to require a detail-oriented approach, at least until relevant concepts are better understood. Research based on the notion that problem solvers have a choice over ambiguity and uncertainty promises to greatly enrich our understanding of core problems faced in the management of technology and innovation. Past research in this field, however, has overlooked the issue of choosing uncertainty and ambiguity. Problem-solving processes have been studied intensively without paying attention to problem framing.
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