Claims Adjudication Review : State of Montana 1980

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- The master contract does not define customary charges to include the $5.00 variance.
- The master contract is not specific regarding payment for crowns, anesthesia and fluoride treatment for adults.
. Other conclusion - Claim turnaround time appears to be reasonable.
Improvement could be made in documentation of reasons for delay.
RECOMMENDATIONS REGARDING AETNA PMM&Co. makes the following recommendations regarding the Aetna dental plan: . Social Security numbers and treatment dates should be
... provided to the State on a monthly basis for eligibility verification audit by the State.
. Aetna should instruct processors to require COB data on all claims prior to processing and to process claims only after a complete review of COB information.
. Aetna claim supervisor should review all processor overrides of system edits.
IV-4 . Aetna should instruct processors to balance charges on the claim form with data entered into the system.
. Aetna and State should agree on contract variances between master contract and claim department administrative procedures.


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