Computer Based Decision Aids the Evaluation Problem
Computer Based Decision Aids the Evaluation Problem
Peter G W Keen
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It is worth noting that the four levels of adoption (addinq redefi- tion of task as the fourth) form a distinct spectrum. Level 1 (manage- ment action) is concerned fairly specificallv with the model or svstem itself: -the key questions are: 1) Does the model 'solve' the problem? 2) Does the manager act on the basis of the decision (-identified as most desirable by the model? 3) Is the model technically correct - dpes it provide reliable solutions? Level 4, however, is much less concerned with ...a sinale svstemr change in task will require change in management behavior, communications and of course use of the system. The time-frame for this change is certain to be fairly long, and the process of chanae evolutionary. In evaluatina a system which aims at level 4, one must assess not so much the svstem as its impact. Technical elegance, quality of solutions, etc. , critical for level 1, are much less relevant for level 4. In fact, it may even be that a system that aims at level 4 should be deliberately simple to the point of being inadequate in terms of level 1.
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