Determination of Public Assistance Eligibility : Report to the Legislature, Performance Audit Survey 2004 Mar

Cover Determination of Public Assistance Eligibility : Report to the Legislature, Performance Audit Survey 2004 Mar
Determination of Public Assistance Eligibility : Report to the Legislature, Performance Audit Survey 2004 Mar
Montana. Legislature. Legislative Audit Division
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Controls documented include: ► Defined mission statement communicated to the staff and the public.
► Clearly assigned management and supervision responsibilities.
► Established methodology for assigning caseworker workloads.
► Formal documentation of monitoring compliance and the need for process or policy changes.
► A systematic approach to quality control.
Management and Supervision Responsibilities The agency's organization, methods, and procedures for program requirements provide sufficient
... controls for ensuring that goals are met. The following sections highlight the controls identified.
Regional DPHHS managers conduct process oversight and program coordination on a statewide basis. They assure communication between Helena and county offices. Regular staff meetings and local visits are conducted by these managers.
County DPHHS supervisors are in charge of reviewing at least two cases per caseworker per month for accuracy and completeness.
Monthly and quarterly TEAMS reports allow these supervisors to keep track of staff workloads and case activities.


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