General Services Division, Department of Administration : Performance Audit 1987

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GSD uses the call back clause. The division has never used the charge back penalty clause but did use the cancellation clause once, in 1978.
The division has often called contractors back to perform services. Of the 144 work orders issued to contractors during the past year, 17 percent 24 were repeats. In addition, inspections conducted by GSD revealed ongoing concerns were evident with quality of services provided by one contractor in.
particular. We found examples of division officials callin
...g the contractor back four and five times to perform a specific service in order to get them adequately completed.
We contacted the Department of Fish, Wildlife and Parks to determine how they enforce the grounds maintenance contracts. Department officials indicate they have used all three penalty clauses in enforcing contractor compliance, and believe use of these clauses has allowed them to obtain the level of service they desire with minimal instances of repeat problems.
The division is specifically delegated responsibility for enforcing contracts in section 2.5.303, ARM.


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