Implementing Common Systems One Organizations Experience
Implementing Common Systems One Organizations Experience
Peter G W Keen
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The acculturation strategy adapted the system to the organization. The parachuting strategy increased the culture gap between the technical group and the users. It was interesting to the researchers to note how capable, motivated individuals on each side of the chasm separating the bringers of change and the receivers try to explain the outcome. The technicians tend to assume problems in implementation reflect laziness or incompetence on the users' part and, in turn, users see the technicians a...s empire-building. A distinctive feature in the interview data gathered for the case studies is the pain, anger and deep sadness users express several years after the event, when they reflect on what happened after they stood on the landing zone waiting for the IPS tapes to float down. A major surprise in the interview data, however, is the technical staff's emphasis on user involvement. Tn Thassin, which represents the extreme of parachuting, the technical staff stress the extent to v^hich they consulted "users".
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