Information Systems And Organizational Change

Cover Information Systems And Organizational Change
Information Systems And Organizational Change
Peter G W Keen
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The key point is that designers must recognize that, far from being neutral and divorced from messy "politics", information tech- nology has a major impact on a critical resource and source of power. It is hardly surprising then that teachers view a productivity report- ing system as an outrage or that operating divisions oppose the efforts of Finance to coordinate planning through a budget tracking system. Computer specialists tend to be very surprised.
6. THE TACTICS OF COUNTERIKPLEI-IENTATIO
...N A key step in the tactical approach to implementation is to convert the general impetus for change, which is usually based on braod goals and rallying cries, into operational objectives and a specific contract [Kolb and Frohman (41), Ginzberg (22)]. Any pro- ject is very vulnerable to counterimplementation until this is done. Programs that have unclear goals or ambiguous specifications and that rely on continuing high levels of competence and coordination are easy targets for skilled gameplayers .

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