Managing End User Computing

Cover Managing End User Computing
Managing End User Computing
John C Henderson
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This research characterizes the difference pattern o^^er time as an S-shaped curve.
An alternate characterization of the same evolutionary patterns of information technology is provided by Gibson and Nolan (1974), McKenney and McFarland (1982), and others. While some have questioned the validity of Nolan's (1979) model as a stage theory its portrayal of a learning curve phenomenon has proved quite useful in practice. McKenney and McFarlan (1982) also note that organizations high on the learning
... curve for one type of technology must be careful to recognize that a new technology may instigate a new, separate learning curve phenomenon. Qui Hard et al_.
(1983) suggest that end user computing is an example of a new technological learning curve that has just been initiated in most organizations. In essence, we argue, a learning curve model approach similar to those discussed above illustrates not only the need for a dynamic management strategy but also allows one to understand how the importance of the four major issues change over time.


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