Medicaid In-Home Services Programs, Department of Public Health And Human Services : Performance Audit Follow-Up 2000
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They provided training to regional program officers and updated their desk manual to include the procedures. Home Visit Information Not Consistent In addition to chart reviews, regional program officers are to conduct home visits on a sample of personal assistance services recipients. During a home visit the officer interviews the recipient to determine if the recipient is receiving services, if there is any problem with the services, and if the officer can assist the recipient in any way. We d...etermined regional program officers did not consistently gather the same type of information. We also determined the officers did not always retain the records of home visits after they completed the provider's final compliance review report. Prior Recommendation #10 We recommend the bureau: A. Implement a home visit process which ensures regional program officers obtain the same information when conducting the reviews. B. Ensure regional program officers retain records of home visits. C. Periodically, review worksheets used in provider compliance reviews to determine if officers have followed bureau procedures relating to home visits.
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