Mercantile Credits a Practical Study of the Credit Mans Work

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Claims for shortage should always be care- fully investigated. An effective method of guarding against unfair claims of this character is to enclose with each invoice a shipping list showing what has been in- cluded in the package and that this list has been counted and checked by at least two persons whose initials are signed to it. This is notice to the consignee that the shipper of the merchandise is prepared to resist an unfair claim. Returned Merchandise Returned merchandise in many lines ...of trade is a very serious proposition, and perhaps the worst form of trade abuse. In such lines as clothing or garments, where a change of style will make the goods unsalable, it is an evil difficult to combat, especially when the goods are shipped back without permission. The shipment may be brought from the depot by a drayman and the goods are in the house before any one in authority learns of their return. Such situations are best handled by credit and sales departments in co-operation, and while the question of trade policy may be involved, a firm stand on the part of the credit department is necessary, so that the mer- chant shall not form the habit.

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