Montana Board of Veterans' Affairs, Montana Veterans' Affairs Division : Report to the Legislature : Performance Audit Follow-Up 2003

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Prior Audit Recommendation #2 We recommend MVAD improve veterans' services by upgrading management information systems and communications equipment.
Follow-up review : The division administrator developed a proposed budget of $63,680 (approximately $7,500 for each field office) for fiscal year 2005 management information systems upgrade. The federal Department of Veterans' Affairs is currently in the process of upgrading their management system (used for veterans' claims management) and MVAD ha
...s determined it is appropriate to wait until the federal system is installed and operating. Funding for the system upgrade is based on projections stemming fi-om the $.50 veterans' automobile license fee approved by the 2003 Legislature. We noted service officers continue to use personal cell phones.
Status : Being Implemented.
Prior Audit Recommendation #3 We recommend MVAD evaluate staff travel efficiency and develop alternatives for providing rural outreach services.
Follow-up review : MVAD reassigned staff to improve travel coverage and provide outreach to more veterans.


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