Montana Integrated System to Improve Customer Service (Mistics) : Department of Labor And Industry, Unemployment Insurance Division 2002

Cover Montana Integrated System to Improve Customer Service (Mistics) : Department of Labor And Industry, Unemployment Insurance Division 2002
Montana Integrated System to Improve Customer Service (Mistics) : Department of Labor And Industry, Unemployment Insurance Division 2002
Montana. Legislature. Legislative Audit Division
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Seacat Legislative Auditor Room 160, State Capitol Building PO Box 201705 Helena, MT 59620-1705 Phone (406) 444-3122 FAX (406) 444-9784 E-Mail [email protected] Legislative Audit Division Information System Audit Montana Integrated System to Improve Customer Service (MISTICS) Departmentot Labor and Industry Unem plojm ent Insurance Division Members of the audit staff involved in this audit were Debra Blossom, Ida L. Sajor, and Jessie Solem.
Table of Contents Appointed and Administrative Officials
... ii Executive Summary 1 Introduction 1 Background 1 Audit Objectives 2 Audit Scope and Methodology 2 Conclusion 3 Disclosure Issue 4 Profiling 5 Department Response Department of Labor and Industry A-3 Page i Appointed and Administrative Officials Department of Labor and Wendy J. Keating, Commissioner Industry Keith Kelly, Administrator, Unemployment Insurance Division Joanne Loughney-Finstad, Chief, Unemployment Insurance Program Support Bureau Roy Mulvaney, Chief, Unemployment Insurance Benefits Bureau Lynn Long, Chief, Unemployment Insurance Claims Processing Bureau Page ii Executive Summary Introduction At the request of Financial-Compliance audit staff, the Information Systems audit team was engaged to provide assurance over certain aspects of the Montana Integrated System to Improve Customer Service, hereinafter called MISTICS.

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