Office Technology And People

Cover Office Technology And People
Office Technology And People
Peter G W Keen
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" (3 conception ^I'onUl^t. '^.^^r.^Tu'. TA^t . "^ °"' ' £igaruzational Chanqe tHiq •; ^ expe^tisT:^ =oclrC^L"t'°s"t1 l^'lr'"'' '"^ office tiHTTHSTogy: """ »"f°<3"«i°n of :h:t"to"rt"o^;?oSCc%"c^hrn"s"'" . '° -^^-^ -^^ ^P^o--rLn^--pS ?- aJa'S^o^^s'!-?, - -^ area :4) the knowledgegis available, but the skills are in short supply. The Design of Office Technology Equipment^ This poses complex challenges. One respondent points out that even though principles of human factors research and cognitive science have contributed to significant improvements in office technology products, those products often reflect incomplete or inappropriate "social models of the user and the user's task . . . Two common stereotypes that could affect design are that clerks don't make decisions and managers won't type. " Tools define tasks. The new tools of OT significantly redefine work. Another comments that "as the essence of work changes, so does the psychological experience of performing it. " One Norwegian researcher indicates the extent to which the US has tended to ignore the experience of other countries: "At the recent National Computing Conference in Chicago some manufacturers boasted about their brand new ergonomic terminal, a terminal which did not even have a detachable keyboard.

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