Oversight of the Us Postal Service Hearing Before the Subcommittee On Federa
Oversight of the Us Postal Service Hearing Before the Subcommittee On Federa
Post Office United States Congress Senate Committee On Gove
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Rising competition from private companies and evolving technologies that are eroding our mail base . . . And, priorities that kept changing, to the confusion and frustration of customers and employees alike. In the past 8 months, we've taken a number of steps to respond to these concerns. First, we changed our management structure — something the Washington Post de- scribed as the biggest restructuring of government since the Eisenhower days. The new alignment is flatter, less bureaucratic, and... more responsive to customer and employee needs. We've improved communications . . . Reduced nonessential pro- grams and some of the paperwork . . . Cut out the T-shirts and coffee cups . . . And focused on the basics of our business — delivering the mail. At the same time, we've worked to minimize the adverse impacts of the changes on our employees. We've eliminated 30, 000 overhead positions. But, unlike thou- sands of companies in the private sector, we haven't closed our plants or laid off a single employee due to restructuring.
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