Psychological And Organizational Implications of Computer Mediated Work

Cover Psychological And Organizational Implications of Computer Mediated Work
Psychological And Organizational Implications of Computer Mediated Work
Shoshanah Zuboff
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Employees on a highly computerized newspaper printing operation took a gleeful pride in systems breakdowns and looked for ways to demonstrate the inefficacy of "intelligent" equipment. Outsmarting the system became the most challenging aspect of the job. Linda Winthrop, the data analyst, sought to retain some sense of control over her job by reworking most calculations by hand. This rneant that turning out a report took almost twice as long as it should have. She put her situation this way: "Th...ere's a machine out there somewhere and my numbers go God knows where, . . I don't feel that I really know the data unless I can get my hands on it, so I have to rework it manually. " Collections workers who lost control over the work process could only retrieve some sense of mastery by keying fictitious data into the system of account files. Their managers were confronted with high productivity figures that were not matched by the size of monthly revenues. As one collector put it: "People get so discouraged because the work keeps flowing into your terminal, no matter how much you finish.

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