Public Buildings Reform Act of 1993 Hearing Before the Subcommittee On Water R
Public Buildings Reform Act of 1993 Hearing Before the Subcommittee On Water R
Transportation United States Congress Senate Committee On Envi
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1760, I think is a great step forward, and that is the creation of an Office of Ombudsman, who will be in a position of receiving complaints and grievances from the private sector and acting upon them. One of the reasons this is so important, Mr. Chairman, is that you must remember that the business community, which is dealing with GSA and its employees, and is relying on them to treat them fairly and evenhandedly, find it awkward to complain about the practices that may be abusive or may somet...imes result in delays because they are talking to the person who the next time around is going to have to make a decision on whether they succeed or don't succeed. Having an ombudsman there will be an opportunity to have these complaints looked into. If they are not meritorious, they can 39 be dropped. If they are, action can be taken without jeopardizing the relationship between those that have to deal with the agency and the officials who hold their fate in their hands. Just as the 1970s and the 1980s were the decades and years in which the In- spector General system came into play in our Government, I sus- pect that a system of ombudsmen may be right around the corner during the decade of the 1990s.
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