Quality Assurance Systems And Us Management in the 1980s the Experiences of El

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Quality Assurance Systems And Us Management in the 1980s the Experiences of El
Thomas a Barocci
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5, 000 employees -Naval ships -Tj% new con- struction -7. 5% overhaul work -U. S. Navy i -Inspection and j ouality assurance report tc VP of Operations \ -Full time naval ! auditor 1 -Strong Naval presence -Tradition of pride in workmanship 1 -Belief th. At quality is free | -Much promotion from within E -Large areo- space company -Over $2. 5 billion annual sales -Sophisticated electronics systems -80% of production for Defense Department i j -Line and staff j structure : -ca 30 divisions \ -St...aff director of i product effective- ( ness reports to president and chairman of the board -Top management supports quality emohasis i -Learning from Japan -Careful not to o-zer- institutionaiize quality prcgrairs -Change is gradual because of role of military F -Division of a multi-billion dollar firm -ca. 20, 000 division employees -Space (satellite) and terrestrial electronics systems -90% of pro- duction under federal contracts -Hl^ly matrixed along functional and product lines -Government requires that quality assurance be separate from manufacturing to to avoid conflicts of interest -Product assurance relatively unimportant -Hi^ly quantitative -Innovation is a function of the government -Conservative manage- ment resists change riGURE 2: QUALITY CASE STUDIES: FIRM CHARACTERISTICS (Continued) FIRM SIZE PRODUCTS CUSTOMER(S) STRUCTURE CULTURE G -Largest division -Aerospace -Mostly -Division General -Product Assurance of a major defense systems Defense Manager defines relatively unimportant company Department scope of product -Hi^ly qualitative -Divisional sales assurance function -Innovation is a over $1 billion -Senior manager of function of the annually product assurance government -15, 000 reports to the -Conservative manage- employees above -All decisions made at division level -Government constrains system ment resists change H -Small U.

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