Reorganization of the Internal Revenue Service Hearing Before the Commerce Co
Reorganization of the Internal Revenue Service Hearing Before the Commerce Co
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We intend to put a significant amount of information in front of our customer service representative at the time the call is made. We are working extensively within the IRS system to build in the recognition that a taxpayer is, in fact, a customer and to deal with that person not only in a professional way but also in a personal way.
A lot of our problems today are the problems of the logistics, the lack of information, and the inability of the IRS person to be more responsive because of the sy...stem that they are locked in. There is an enormous improvement to be made and much of that improve- 74 ment is vested in the technology that we will provide. The rest of it is vested in the need for our employees to understand the public and the customer relationship and to be more responsive in utiliz- ing the information that we make available.
Mr. Cox. Well, you will have the support, I am certain, of every- one on this subcommittee, if not everyone in America, on those ef- forts. And I recognize, by the way, that these problems are not your responsibility.
What to read after Reorganization of the Internal Revenue Service Hearing Before the Commerce Co?
You can find similar books in the "Read Also" column, or choose other free books by Consumer United States Congress House Committee On Gover to read onlineMoreLess
To quickly assess the difficulty of the text, read a short excerpt:
We intend to put a significant amount of information in front of our customer service representative at the time the call is made. We are working extensively within the IRS system to build in the recognition that a taxpayer is, in fact, a customer and to deal with that person not only in a professional way but also in a personal way.
A lot of our problems today are the problems of the logistics, the lack of information, and the inability of the IRS person to be more responsive because of the sy...stem that they are locked in. There is an enormous improvement to be made and much of that improve- 74 ment is vested in the technology that we will provide. The rest of it is vested in the need for our employees to understand the public and the customer relationship and to be more responsive in utiliz- ing the information that we make available.
Mr. Cox. Well, you will have the support, I am certain, of every- one on this subcommittee, if not everyone in America, on those ef- forts. And I recognize, by the way, that these problems are not your responsibility.
What to read after Reorganization of the Internal Revenue Service Hearing Before the Commerce Co?
You can find similar books in the "Read Also" column, or choose other free books by Consumer United States Congress House Committee On Gover to read onlineMoreLess
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