Service Instruction of American Corporations

Cover Service Instruction of American Corporations
Service Instruction of American Corporations
Fuld, Leonhard Felix, 1883-1965, Ed
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The method of handling calls (continued).
5. The description and use of toll boards.
Toll board two-number calls and toll board particular person calls.
36 SEEVICE INSTRUCTION OF AMERICAN CORPORATIONS.
6. The meaning and use of long-distance toll boards.
Long-distance two-number calls and long-distance particular person calls.
SECOND WEEK.
7. The organization of the company.
Calls for official lines, information calls, " bell rang " reports, complaints, and equipment trouble.
8. Requests for ch
...arges and rates, abandoned calls, supervising, disconnect- ing, overlapping operations, right of way calls, and clearing double connections.
9. Multiple marking calls and answering jack marking calls.
10. Emergency calls and denial of service for nonpayment.
11. Telegram calls.
12. Calls from multi-coin prepayment stations and calls from postpayment stations.
THIRD WEEK.
13. Busy calls, including reversed calls.
14. Delayed and don't answer and out of order calls.
15. Wrong number calls.
16. Restoring connections.


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