Social Behavior Its Elementary Forms

Cover Social Behavior Its Elementary Forms
Social Behavior Its Elementary Forms
George Caspar Homans
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C. Homans, "Status among Clerical Workers, " Human Organization, Vol. 12 (1953), pp. 5-10. Justice 237 ments were to be recorded on the customers' accounts on the day they were received. Of the ledger clerks' job it is enough to say that they did everything other than cash posting necessary to keep the accounts up to date. They had, for instance, to record changes of customers' addresses and breakdowns of over- and under-payments. Each ledger clerk had a "station, " which consisted of a block o...f files containing the accounts of people living in a particular section of the city, and at the station was a telephone with which the clerk was to answer calls made either by the customers themselves or by employees of the company, about the state of the accounts. As the investigator put it: "Whereas the cash posters had, in the main, to do one single, repetitive job on a production basis, requiring little thought but plenty of physical mo- bility, the ledger clerks had to do a number of nonrepetitive clerical jobs on a nonproduction basis, requiring some thought but little physical mobility.

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