Strategic Business Plan 2003 Jul

Cover Strategic Business Plan 2003 Jul
Strategic Business Plan 2003 Jul
State Compensation Mutual Insurance Fund (Mont.)
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Moving forward, this vision will be our guide. Laurence Hubbard President and Chief Executive Officer Montana State Fund 2004 Strategic Business Plan ♦ :♦ i ;:» < ■ -. - ,U1^ =,-■;,- Our five strategic initiatives for fiscal year 2004 are: 1. Customer Service and Ease of Doing Business: Deliver superior service to our internal/external customers through continual refinement of operations services. This includes focusing on effective claims management and responding to customer wants, needs and expectations. 2. Organizational Efficiencies: Provide superior customer service delivery and cost containment by improving operational workflows and processes, and the continuous refinement of MSF customer-oriented structure. 3. Internal/External Communications: Expand upon our long-term corporate communications philosophy so that the MSF vision is reflected in all of our communications and promotional materials while ensuring that the needs, wants and expectations of MSF customers and employees are identified and addressed.

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