Strategic Business Plan 2008

Cover Strategic Business Plan 2008
Strategic Business Plan 2008
State Compensation Mutual Insurance Fund (Mont.)
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We also have established specific financial targets that quantify the results of our efforts in a meaningful way. Together, this duality not only serves to strengthen our organization, but places us in a position to meet the challenges that lie ahead.
Our Enterprise-Wide Initiatives for FY 2008: 1) Broaden and Deepen Employee Engagement Have the best people possible, proud to be part of Montana State Fund, committed to fulfilling our commitment to our constituency.
2) Focus on Customer Satisfac
...tion Address the needs, wants and expectations of all customers through a differentiated level of service.
3) Create a Safer Montana Assist Montana businesses and their employees in creating a strong culture of safety as the most important step in reducing the number of injuries occurring on the job.
4) Establish Standards as "Best in the Industry" Relative to Claim Resolution Achieve the best outcomes in claim management by continuing to refine this most important "touch point" with customers who have placed their trust in us.


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