Strengthening Departmental Management Within the Federal Government Hearing Be
Strengthening Departmental Management Within the Federal Government Hearing Be
Information United States Congress House Committee On Gover
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The Government Performance and Results Act, the Chief Finan- cial Officers Act, the Government Management Reform Act, and the forthcoming reauthorization of the Paperwork Reduction Act have established a basic framework that should help agencies to improve their performance and business processes. As the subcommittee requested, our statement today focuses on basic management problems that Federal agencies urgently need to 35 address. We want to highlight four problems in this regard. First, age...ncies need to develop more precise program and business goals and better measure performance against these goals. Our work over the years has shown that many Federal agencies lack consensus on their mission and the outcomes sought. Also, most agencies have not established a systematic process to identify and address critical issues affecting their ability to meet their mis- sion and achieve their desired results. Moreover, reliable program and financial information was not routinely collected and used to gauge programs, improve perform- ance, and establish accountability.
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