The Business Letter

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, Boston, Mass.
Gentlemen: — I am returning the enclosed bill which belongs to Mr.
Smith Instead of me.
• I notice that you billed handsaws and hammers to him at a price about 10% lower than you sold the same goods to me on the same date. It seems from this that you have one price for one customer and another price for another.
This, I think. Is unfair, and I demand a refund of 10% on all the business done with you In hammers and saws during the past year.
Yours truly.
Explain to Mr. James that
... when you sell in large quantities you are able to make better prices. The bill to which he refers (which was sent to him by mistake) is for a much larger quantity than that sold to Mr.
James at any time during the year. This accounts for the difiFerence in price. Assure him that, were he to buy in similar quantities, you would gladly quote him (an old customer) equally low prices. Under the present circumstances you cannot accede to his demand. Avoid giving offense.
118 THE BUSINESS LETTER Wednesday, June 3, 191-.


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