The Changing Role of the User in the Development of Application Software

Cover The Changing Role of the User in the Development of Application Software
The Changing Role of the User in the Development of Application Software
Bradley a Feld
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Roughly half (53%) of the requests from the client took the form of "Your software does not do what we asked. " (This is the sum of the percentage of Bugs column and percentage of Specification Errors column. ) These requests often traveled between the manufacturer and the user (across the boundary) twice and occasionally traveled across the boundary three times. This happened because the software development firm could not always adequately test the software without transferring it to the real...-world client environment.
It is interesting to note that 209c of the user-initiated requests for changes shown in Table 7 were initiated because the user did not feel that the manufacturer had solved the initial request. This could happen either because the manufacturer did not solve the request correctly or because once the user saw how the manufacturer implemented the change, the user decided that he needed something slightlv different.
In the case of the medical system, all of the specifications for new features came from the client or from a software development person working directly at the chent site.


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