The Concept of Client Orientation in Health Care Organizations a Conceptual De

Cover The Concept of Client Orientation in Health Care Organizations a Conceptual De
The Concept of Client Orientation in Health Care Organizations a Conceptual De
Reuben Travis Harris
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9 21. 4 45. 8 29. 2 15.
Patient ' s satisfaction/dissatisfac- tion with the manner in which he is being treated by this medical system 15. 6 50. 0 30. 3 43. 4 29. 2 43. 7 IG.
Patient's general day-to-day life- style — problems he is confronted by what things interest him, what's important to him — 37. 5 28. 1 47. 5 17. 2 75. 0 12. 5 Mean Percentage for all 15 Information Categories 28. 6 47. 0 34. 5 38. 8 47. 2 30. 0 21 The single dimension which totally violates the pattern is item 14, patient
...'s feelings about experiences with other segments of this medical system. For item 14, the low group had the highest percentage of their group possessing a high level of information (29. 2%) with the middle evaluation group indicating 21. 4% possessing a high level of information on that dimension and finally the high evaluation group indicating that only 18. 7% of its members felt that they possessed a high level of inform- ation. One explanation for this finding might be that connected with the lower patient evaluations^ patients of the low evaluation organizations are expressing their dissatisfaction or satisfaction at a higher rate or if not a higher rate then at least more strongly than patients are expressing their satisfaction or dissatisfaction in the middle and high evaluation organization.

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