The Implementation of Executive Support Systems Eliot Levinson
The Implementation of Executive Support Systems Eliot Levinson
Eliot Levinson
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In comparison to the effectiveness systems, the initial expectations of these systems were low, as they supported tasks peripheral to the core needs of the business. Installation Phase As implementation evolves through and beyond the installation period, the original business problem is not as important as it is in the organizational phase. During the installation phase at Wellness, the support system evolved (10) to include more applications and receive use from lower levels in the organizatio...n. The focus of the system moved from present problems to planning of future products, and a component for the sales organization was added. At International, several financial, competitive, and non-financial databases were added to the initial support system and the executives of the divisions were put on the system. Initially executives use the support system to retrieve the management reports that they used to receive in hard copy. As the support systems evolve and their staffs develop competence in the use of decision support tools, the systems are increasingly used for "what if" queries and scenario building.
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