The Information Lens An Intelligent System for Information Sharing in Organizat
The Information Lens An Intelligent System for Information Sharing in Organizat
Thomas W Malone
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(b) Much of the processing people already do with the information they receive reflects a set of semi-structured message types. In our informal studies we found that people often described their filtering heuristics according to categories of documents being filtered (e. G. , This is a brochure advertising a seminar. I usually throw these away unless the title intrigues me or unless it looks like a brochure I could use as a model for the ones I write. -- paraphrased comments of a research cente...r administrator in the in-box study, ). (c) Even if no automatic processing of messages were involved, providing a set of semi- structured message templates to the authors of messages would often be helpful. Two of the people in our informal interviews mentioned simple examples of this phenomenon: one remarked about how helpful it would be if any memo requesting some kind of action included, in a prominent place, the deadline by which the action needed to be taken; a second commented about how wonderful it would be if all the meeting invitations he received included a field about why he was supposed to be there.
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