The Information Lens An Intelligent System for Information Sharing in Organizat

Cover The Information Lens An Intelligent System for Information Sharing in Organizat
The Information Lens An Intelligent System for Information Sharing in Organizat
Thomas W Malone
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(b) Much of the processing people already do with the information they receive reflects a set of semi-structured message types. In our informal studies we found that people often described their filtering heuristics according to categories of documents being filtered (e. G. , This is a brochure advertising a seminar. I usually throw these away unless the title intrigues me or unless it looks like a brochure I could use as a model for the ones I write. -- paraphrased comments of a research cente
...r administrator in the in-box study, ).
(c) Even if no automatic processing of messages were involved, providing a set of semi- structured message templates to the authors of messages would often be helpful. Two of the people in our informal interviews mentioned simple examples of this phenomenon: one remarked about how helpful it would be if any memo requesting some kind of action included, in a prominent place, the deadline by which the action needed to be taken; a second commented about how wonderful it would be if all the meeting invitations he received included a field about why he was supposed to be there.


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