The Process of Problem Finding

Cover The Process of Problem Finding
The Process of Problem Finding
W F William F Pounds
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To the extent that these models fail to describe events which take place they, just like the simpler models they replace, can serve to define problems To the extent that these more complete models take into account events which the manager cannot, or prefers not to, control, these models can serve to protect the manager from problems on which he might otherwise waste his energy.
While it may be true that these more explicit scientific models will gradually replace simple intuitive models, sever
...al reasons suggest that the change will take some timeo First, as has been frequently noted, many operating managers today find the language of the new techniques foreign despite increasing attempts to change this situation through training. Second, the new techniques often involve even more generalization than extra-organizational models and honest questions of model validity will tend to delay their widespread use. And third, the process of problem finding currently used will perpetuate itself simply by keeping managers so busy that they will find little time to learn about and to try these new methods of problem findings More important than any of these reasons, however, may be one which, curiously, has been created by the advocates of management science » - 35 - In most, if not all, of the literature describing them, model building techniques are described as means for solving management problems, In their now classical book on operations research, Churchman, Ackoff and Arnoff, for example, suggest model building as a step which should follow 13/ "formulating the problem" t, — The process by which the problem should be formulated, however, is left totally unspecified — and this is where managers as well as students of management frequently report their greatest difficulty^ They can see the process by which these techniques can solve problems but they cannot see how to define the problems c The theory which has been proposed here suggests that problem -^/_ definition cannot precede model construction « It is impossible to know, for example, that a cost is too high unless one has some basis (a model) which suggests it might be lower^ This basis might be one's own experience, the experience of a competitor, or the output of a scientific models Similarly, one cannot be sure that his distribution costs will be reduced by linear programming until a model is constructed and solved which suggests that rescheduling will lower costs ^ The imperfections of an inventory system are revealed only by comparing it to some theoretical model -- therefore, they cannot be defined until after the model has been built a The logical inconsistency which suggests that problems must be 13/ "-" Churchman, C, W.

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